May 20, 2022  
2018-2019 Academic Catalog 
    
2018-2019 Academic Catalog [ARCHIVED CATALOG]

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MGT 455 - Total Quality Management


(3-0-3)
Prerequisite: MGT 301
The course is designed to give the student an introductory understanding of the trend in business toward Total Quality Management (TQM). When completed, the student will understand that the measure of success for any business is customer satisfaction, and this is directly related to continuous improvement through TQM.



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