Nov 30, 2021  
2020-2021 Student Handbook and University Policies 
    
2020-2021 Student Handbook and University Policies [ARCHIVED CATALOG]

Student Complaint Procedures


Complaint Resolution

 

The mission of Life University is to empower each student with the education, skills, and values needed for career success and life fulfillment based on a vitalistic philosophy. Life University takes all student and consumer complaints very seriously. The University works with students to resolve all complaints in an expeditious, fair, and pleasant manner. The complaint process provides students a path to discuss academic and non-academic concerns or register formal complaints or grievances. This process can also be used to address alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising, alleged violations of State laws or rules relating to the licensure of post-secondary institutions, complaints relating to the quality of education, or other State or accreditation requirements. Post-secondary institutions participating in federal student financial aid programs are required to maintain formal grievance procedures. 

 

Students are encouraged to resolve issues within the University.

Complaints should first be filed internally to the appropriate Life University authority and then, if necessary, to external authorities.

 

Complaint Resolution related to Academic Matters 

Concerning academic questions or complaints, the student should first go to the instructor involved. If questions are not satisfactorily handled or the complaint adequately handled, the student should go to the instructor’s immediate supervisor (the assistant dean/division chair). The next step in the student complaint process is for the student to go to the associate dean of the college in which the student is enrolled, and then to the dean of the appropriate college if needs are not satisfactorily met through the associate dean. If students wish to appeal the decision of the dean, they should contact the Vice President for Academic Affairs. The Vice President for Academic Affairs will make the final decision.

 

Complaint Resolution related to Non-Academic Matters 

Students with grievances relating to non-academic matters should confer with the Dean of Students. Dean of Students will facilitate a review of the issue as it relates to Life University policy. The role of the Dean of Students is to facilitate a resolution to each issue presented as well as ensure that each individual is treated fairly and in accordance with all Life University policies, procedures and standards of conduct. If a resolution cannot be achieved, the Dean of Students may refer the student to the appropriate department to determine what additional steps may be available.

 

Complaint Resolution related to Title IX 

In keeping with its mission, Life University is dedicated to cultivating and maintaining an environment free from all forms of discrimination and harassment. Sexual harassment and sex-based discrimination is prohibited by federal law and by University policy. Title IX of the Education Amendments of 1972 (Title IX) prohibits discrimination on the basis of sex in educational programs and activities, including various forms of sexual misconduct and discrimination for failure to conform to sex-stereotypes. Title IX applies to every member of the Life University community. Anyone with a complaint of discrimination should contact the Title IX Coordinator, phone at: 770-426-2686.

 

Related Online Forms

 

View Student Handbook here 

 

Complaint Resolution related to Distance Education 

Life University participates with NC-SARA and is fully authorized to offer distance education. SARA consumer protection provisions require the Institution’s Home State, through its SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

The student should begin the complaint process with the institution and if resolution is not found, the student may file a complaint with the State of Georgia by contacting the Georgia Nonpublic Postsecondary Education Commission.

Click here for NC-SARA Student Complaints Process Infographic

Listing of NC-SARA States


     

Alabama

Maryland

Oregon

Alaska

Michigan

Rhode Island

Arizona

Minnesota

South Carolina

Arkansas

Mississippi

South Dakota

Colorado

Missouri

Tennessee

Georgia

Montana

Texas

Hawaii

Nebraska

Vermont

Idaho

Nevada

Virginia

Illinois

North Carolina

Washington

Indiana

North Dakota

West Virginia

Iowa

New Hampshire

Wisconsin

Kansas

New Mexico

Wyoming

Louisiana

Ohio

Washington, DC

Maine

Oklahoma

 

Complaint Resolution by State

Students/consumers residing outside of Georgia in a Non-SARA state (not listed above) may file a complaint with the appropriate consumer protection agency in the state they live in.

Listing of  State Consumer Protection Offices

Complaint Resolution by Accreditor

If the student/consumer is not satisfied with the resolution provided by the University and the state, they may file a complaint with the University accreditation agency. Accrediting agencies will only review issues addressing significant non-compliance with agency standards, policies, or procedures. This is to be considered a last resort effort. If the student/consumer has not followed all of the preceding steps they will be directed by the agency to start at the University.

Life University has accreditation with the following agencies:

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
1866 Southern Lane
Decatur, Georgia 30033-4097
404.679.4501

https://sacscoc.org

 

Council on Chiropractic Education (CCE)

8049 North 85th Way

Scottsdale, AZ 85258-4321

480.443.8877

www.cce-usa.org

 

Commission on Accreditation of Athletic Training (CAATE)

6836 Austin Center Blvd., Suite 250

Austin, TX 78731-3193

512.733.9700

http://caate.net

 

United States Department of Education

Office for Civil Rights

400 Maryland Avenue, SW

Washington, D.C. 20202

https://www2.ed.gov/about/offices/list/ocr/docs/howto.html?src=rt